Front Desk Supervisor: Guest Experience Leader

crestline-external; Baltimore (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health and Wellness plans

401k Savings Plan with Company Match

Travel Discounts

Educational Assistance

Job summary

Crestline Hotels & Resorts in Baltimore, Maryland is seeking a Front Desk Supervisor to oversee front desk operations, ensuring high productivity, employee morale, and guest service standards.

The ideal candidate will have supervisory experience, be a high school graduate, and possess basic computer skills. Responsibilities include greeting guests, managing reservations, and addressing guest inquiries. Comprehensive benefits package is offered, including health plans and competitive paid time off.

Qualifications

• 2-3 years of supervisory experience preferred, especially front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance for guest problems.
• Post charges to ledgers and compute bills.
• Assist guests with check-in and check-out.

Skills

Customer service

Supervisory skills

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts in Baltimore, Maryland is seeking a Front Desk Supervisor to oversee front desk operations, ensuring high productivity, employee morale, and guest service standards.

The ideal candidate will have supervisory experience, be a high school graduate, and possess basic computer skills. Responsibilities include greeting guests, managing reservations, and addressing guest inquiries. Comprehensive benefits package is offered, including health plans and competitive paid time off.