Guest Experience Lead: Front Desk Supervisor

crestline-external; Suffolk (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Crestline Hotels & Resorts in Suffolk, Virginia, is seeking a Front Desk Supervisor. In this role, you will oversee front desk operations, mentor agents, and ensure exceptional guest service experience.

The ideal candidate has supervisory experience and is passionate about hospitality. Responsibilities include greeting guests, training staff, managing reservations, and maintaining records. Join our team and lead our commitment to excellent service.

Qualifications

• Two to three years of supervisory experience preferred.
• At least one year of experience at the front desk.
• Basic computer skills required.

Responsibilities

• Supervise front desk operations and staff.
• Greet and register guests.
• Handle guest inquiries and complaints.

Skills

Guest service

Supervisory skills

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts in Suffolk, Virginia, is seeking a Front Desk Supervisor. In this role, you will oversee front desk operations, mentor agents, and ensure exceptional guest service experience.

The ideal candidate has supervisory experience and is passionate about hospitality. Responsibilities include greeting guests, training staff, managing reservations, and maintaining records. Join our team and lead our commitment to excellent service.