Front Desk Supervisor — Guest Experience Leader

crestline-external; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Crestline Hotels & Resorts seeks a Front Desk Supervisor to oversee front desk operations and ensure top guest service at our San Francisco property. You will register and assign rooms, issue keys, balance shifts, and coordinate with housekeeping to maintain smooth room turnover.

The role requires 2–3 years of supervisory experience, frontline hotel exposure, and solid computer skills. Strong leadership and customer service are essential to maintain productivity and morale.

Qualifications

• High School Graduate or GED.
• Two to three years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Skills

Supervisory experience

Guest service

Communication skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts seeks a Front Desk Supervisor to oversee front desk operations and ensure top guest service at our San Francisco property. You will register and assign rooms, issue keys, balance shifts, and coordinate with housekeeping to maintain smooth room turnover.

The role requires 2–3 years of supervisory experience, frontline hotel exposure, and solid computer skills. Strong leadership and customer service are essential to maintain productivity and morale.