Front Desk Supervisor - Guest Experience Leader

Kolter Hospitality Group; Saint Petersburg (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Supervisor for Hilton Bayfront St. Pete in St. Petersburg, FL. The role centers on delivering service excellence, managing front desk operations, and ensuring guest satisfaction.

You will supervise staff during shifts, handle guest issues, assist with check-in/check-out, and coordinate with other departments while maintaining financial accuracy and safety procedures.

Qualifications

• Previous hotel front desk experience.
• Experience overseeing/directing a team is a plus.
• Ability to operate a computer.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check in and check out processes.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Front desk supervision

Team leadership

Customer service

Computer literacy

Job description

Kolter Hospitality is seeking a Front Desk Supervisor for Hilton Bayfront St. Pete in St. Petersburg, FL. The role centers on delivering service excellence, managing front desk operations, and ensuring guest satisfaction.

You will supervise staff during shifts, handle guest issues, assist with check-in/check-out, and coordinate with other departments while maintaining financial accuracy and safety procedures.