Night Front Desk Agent: Welcoming Check-In Pro

Kolter Hospitality Group; Saint Petersburg (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Kolter Hospitality is hiring a Front Desk Agent at Hilton Bayfront St. Pete in Saint Petersburg, FL. The role handles check-ins/outs, issues room keys and assists guests with requests in a fast-paced hotel setting.

The position emphasizes personalized guest service, adherence to hotel policies, and teamwork within a full-time, on-site environment. Weekend availability is preferred, with standard hospitality duties throughout shifts.

Qualifications

• Experience: None; customer service or hospitality experience a plus.
• Ability to operate a computer and reservation system.
• Must be able to work weekends.
• Education: None required.

Responsibilities

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments.
• Know and carry out duties in response to emergencies.
• Cancel room reservations according to policy.
• Report items in need of repair.
• Follow all safety procedures.

Skills

Guest service

Communication

Customer orientation

Tools

Reservation system

Job description

Kolter Hospitality is hiring a Front Desk Agent at Hilton Bayfront St. Pete in Saint Petersburg, FL. The role handles check-ins/outs, issues room keys and assists guests with requests in a fast-paced hotel setting.

The position emphasizes personalized guest service, adherence to hotel policies, and teamwork within a full-time, on-site environment. Weekend availability is preferred, with standard hospitality duties throughout shifts.