Front Office Supervisor

Hyatt Centric; Key West (FL); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Immediate PTO

Medical/Dental/Vision

401(k) match

Wellness reimbursement

Complimentary meals

Hotel discounts

Career growth

Job summary

Hyatt Centric Key West Resort and Spa seeks a Front Office Supervisor to lead the Front Desk and Guest Services teams, delivering warm welcomes, personalized service, and seamless arrivals and departures.

As a hands-on leader, you will coach colleagues, uphold Hyatt brand standards, manage scheduling, and resolve guest concerns with empathy while partnering across departments to ensure memorable stays.

Qualifications

• Minimum 1 year of front desk or hotel rooms operations experience preferred.
• Desire to care for people and create exceptional guest experiences.
• Strong leadership, communication, and organizational skills.
• Service-oriented approach with a hands-on leadership style.
• Ability to work overnight, weekends and holidays.

Responsibilities

• Lead and support Front Desk and Guest Services colleagues during daily operations.
• Train, coach, and mentor team members to deliver Hyatt's exceptional service standards.
• Foster a welcoming, collaborative, and high-performing team environment.
• Resolve guest concerns with professionalism, empathy, and sound judgment.
• Monitor cash handling procedures, shift audits, and operational controls.
• Assist with scheduling, shift coverage, and maintaining efficient front office operations.
• Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
• Partner with other hotel departments to deliver a seamless guest experience.
• Maintain Hyatt brand standards while driving guest satisfaction and operational excellence.

Skills

Leadership

Guest service

Training & coaching

Communication

Teamwork

Job description

Organization- Hyatt Centric Key West Resort and Spa

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who create meaningful connections and unforgettable experiences. As a Front Office Supervisor, you'll be a key leader in delivering exceptional hospitality while fostering a positive, supportive environment for both guests and colleagues.

In this role, you'll oversee the daily operations of the Front Desk and Guest Services teams, ensuring every guest receives a warm welcome, personalized service, and a seamless arrival and departure experience. You'll lead by example, coach and develop team members, and help create a culture of service excellence.

What You'll Do

• Lead and support Front Desk and Guest Services colleagues during daily operations.
• Train, coach, and mentor team members to deliver Hyatt's exceptional service standards.
• Foster a welcoming, collaborative, and high-performing team environment.
• Resolve guest concerns with professionalism, empathy, and sound judgment.
• Monitor cash handling procedures, shift audits, and operational controls.
• Assist with scheduling, shift coverage, and maintaining efficient front office operations.
• Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
• Partner with other hotel departments to deliver a seamless guest experience.
• Maintain Hyatt brand standards while driving guest satisfaction and operational excellence.

This is a highly visible, hands-on leadership position ideal for someone who enjoys connecting with people, solving problems, and creating memorable guest experiences.

Schedule

This is a full-time, hourly position reporting to the Front Office Manager. The weekly schedule includes two (2) overnight shifts and three (3) daytime shifts, with availability required for weekends and holidays.

Why You'll Love Working at Hyatt Centric Key West

We believe in taking care of our colleagues so they can take great care of our guests. Our comprehensive benefits include:

• Immediate Paid Time Off (PTO)
• Medical, dental, and vision insurance beginning after 30 days
• 401(k) with company match
• Wellness and education reimbursement programs
• Complimentary colleague meals and parking
• Complimentary and discounted stays at Hyatt hotels worldwide
• Career growth opportunities within Hyatt's global portfolio
• And much more!

Why Join Hyatt

At Hyatt, we believe our colleagues are at the heart of every exceptional guest experience. As a Front Office Supervisor, you'll have the opportunity to lead an outstanding team, make a meaningful impact on our guests' stays, and build your career with one of the world's most respected hospitality brands.

If you're a service-driven leader who thrives in a fast-paced environment, enjoys developing others, and is passionate about creating memorable experiences, we'd love to welcome you to the Hyatt Centric Key West team. Join us and discover a workplace where care, collaboration, and career growth are part of every day.

Qualifications

• Minimum 1 year of front desk or hotel Rooms operations experience preferred
• A true desire to care for people and create exceptional guest experiences
• Strong leadership, communication, and organizational skills
• Service-oriented approach with a hands-on leadership style
• Ability to work effectively with individuals from diverse backgrounds
• Attention to detail and ability to remain composed in a fast-paced environment
• Ability to stand for long periods and lift, push, or pull moderate weight as needed
• Dependable, flexible, and committed to teamwork
• Ability to work overnight, weekends and holidays