Front Office Supervisor - Guest Experience Leader

Maui Coast Hotel; Kihei (HI); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Maui Coast Hotel in Kihei, Hawaii, part of Paramount Hotels, seeks a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will supervise staff, resolve guest concerns, and uphold high standards across the front office and lobby areas.

Ideal candidates bring leadership, strong communication, and a guest-first mindset, with flexibility to work nights, weekends, and holidays in our fast-paced property on the island of Maui.

Qualifications

• Experience supervising front desk staff and guest services.
• Strong knowledge of front desk operations and hotel procedures.
• Excellent verbal and written communication.
• Ability to train and coach a team and manage schedules.

Responsabilités

• Oversee and support daily front desk operations including guest check-in/check-out, room assignments, billing, and reservation management
• Ensure front office staff deliver outstanding service and adhere to all hotel procedures and brand standards
• Act as the primary point of contact in the absence of the Assistant General Manager
• Provide coaching, training, and support to front desk team members, including onboarding new staff
• Respond promptly and effectively to guest complaints, special requests, and service recovery situations
• Monitor staffing levels and adjust schedules as needed to meet business demands
• Assist with creating or reviewing front office reports, such as occupancy, arrivals/departures, and VIP lists
• Communicate with other departments such as Housekeeping and Engineering to ensure smooth operations
• Maintain cleanliness, organization, and professionalism at the front desk and lobby areas
• Ensure compliance with safety, security, and cash-handling policies
• Handle escalated guest issues with discretion and professionalism
• Ensure Airline Info is updated, accurate and ready for arrival/departure
• Must be able to book reservations
• Other duties as assigned

Connaissances

Front Office Systems

Leadership

Communication

Customer Service

Flexibility

Formation

High school diploma

Hospitality degree preferred

Outils

Opera

HotSoS

GMS

TravelClick

Description du poste

Maui Coast Hotel in Kihei, Hawaii, part of Paramount Hotels, seeks a Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will supervise staff, resolve guest concerns, and uphold high standards across the front office and lobby areas.

Ideal candidates bring leadership, strong communication, and a guest-first mindset, with flexibility to work nights, weekends, and holidays in our fast-paced property on the island of Maui.