Front Desk Supervisor - Create Memorable Stays

Sonesta International Hotels Corporation; Maine; On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company Co

Paid Vacation & Sick Time

Hotel Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor to lead the Front Desk team and deliver welcoming, seamless guest experiences across hotel operations.

You will oversee check-in/check-out, reservations, billing inquiries, and collaborations with housekeeping and other departments. A strong service mindset and leadership are essential for this fast-paced hospitality environment.

Qualifications

• Experience in front desk or guest service roles is required or preferred.
• Strong communication and guest service skills; professional demeanor.
• Familiarity with PMS and POS systems and cash handling.

Responsibilities

• Welcome guests during check-in/check-out and throughout their stay.
• Assist with reservations, room assignments, billing inquiries, and information requests.
• Process transactions using PMS and POS systems with accuracy.

Skills

Front Desk

Guest Service

PMS Proficiency

Cash Handling

Team Leadership

Communication

Tools

PMS systems

POS systems

Job description

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor to lead the Front Desk team and deliver welcoming, seamless guest experiences across hotel operations.

You will oversee check-in/check-out, reservations, billing inquiries, and collaborations with housekeeping and other departments. A strong service mindset and leadership are essential for this fast-paced hospitality environment.