Front Desk Supervisor: Elevate Guest Experiences

Sonesta International Hotels; Washington (District of Columbia); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

401(k) Match

Paid Vacation and Sick Time

Paid Parental Leave

Life Insurance

Short-Term & Long-Term Disability

Hospital Indemnity & Critical Illness

Educational Assistance

Hotel Discounts

Additional Employee Discounts

Job summary

Sonesta International Hotels is seeking a Front Desk Supervisor to lead the front desk team in delivering warm, efficient service for check-in to check-out. You’ll oversee daily operations, guest satisfaction, and collaborate with housekeeping and leadership to ensure seamless stays across Sonesta properties.

The role emphasizes service-driven, organized, and collaborative hospitality leadership, with opportunities to impact guest experiences and emphasize Sonesta’s People People culture.

Qualifications

• Previous hotel/front desk/customer service experience is preferred.
• Excellent communication and guest service skills with a friendly demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with PMS and POS systems and handling cash transactions.

Responsibilities

• Welcome guests and provide outstanding service at check-in and check-out.
• Assist guests with reservations, room assignments, and inquiries.
• Process transactions accurately using PMS and POS systems.
• Respond promptly to guest concerns and requests to ensure satisfaction.
• Maintain knowledge of hotel amenities, services, and local attractions.
• Coordinate with housekeeping, engineering, and F&B for smooth operations.
• Support upselling opportunities and internal communication across teams.
• Ensure lobby and front desk areas are clean and presentable.
• Follow brand standards, safety guidelines, and guest service expectations.
• Assist VIP arrivals and group check-ins as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Guest engagement

Cash handling

Tools

PMS

POS

Job description

Sonesta International Hotels is seeking a Front Desk Supervisor to lead the front desk team in delivering warm, efficient service for check-in to check-out. You’ll oversee daily operations, guest satisfaction, and collaborate with housekeeping and leadership to ensure seamless stays across Sonesta properties.

The role emphasizes service-driven, organized, and collaborative hospitality leadership, with opportunities to impact guest experiences and emphasize Sonesta’s People People culture.