Front Desk Supervisor

Hyatt House l Hyatt Place LAX Century Blvd; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

401(K) plan with employer match

Paid holidays, vacation, and personal

Job summary

The Front Desk Supervisor at Hyatt Place I Hyatt House Los Angeles International Airport assists the Front Desk Manager and General Manager in delivering attentive service to guests from arrival to departure, while helping maximize room revenue and occupancy.

This role requires 2–3 years of progressive hotel experience, a valid driver's license, and the ability to perform well under pressure. You will train and mentor team members to maintain a high standard of guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel or related field experience.
• Valid driver's license for the applicable state.
• Ability to work well under pressure and handle guest objections.
• Previous supervisory responsibility preferred.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Assist Front Desk Manager and General Manager as needed.
• Oversee guest check-in/out processes in a friendly, efficient manner.
• Coordinate with other departments to ensure guest satisfaction and smooth operations.
• Assist in training of new hires and current associates.

Skills

Supervisory experience

Guest service

Communication

Problem solving

Education

High School diploma or equivalent

Job description

JOB SUMMARY

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

RESPONSIBILITIES

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with RCMI Hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with RCMI Hotels standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Monitor all V.I.P. and special guest requests.
• Be able to perform all duties of Front Desk Agent.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
• RCMI Hotel standards (i.e. answering phones call-backs to guest's guest request log).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional nature.
• Help maintain productive levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.

QUALIFICATIONS

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

TEAM CULTURE:

Dedicated, satisfied, and engaged team members are the key to our continued success. At the Hyatt Place I Hyatt House Los Angeles International Airport, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our employees are eligible for our extensive menu of benefit programs.

The Hyatt Place I Hyatt House LAX benefits offerings include:

• Healthcare insurance for you and your qualifying family provided at no-cost.
• Dental insurance
• Vision insurance
• 401(K) plan with employer match
• Paid holidays, vacation, and personal time off
• Discounted hotel rooms for team members and family

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Yes – To Opportunities and Positive Experiences.
• Ambitious- We believe in having a strong desire and determination to achieve success.
• Thriving- We encourage you to grow and succeed and help you accomplish your goals.
• Thoughtful- Hyatt cares and is attentive to both our guest and employees to their needs and feelings.

If you LOVE what you do, a Front Desk Supervisor position with the Hyatt Place I Hyatt House Hotel LAX is a great opportunity for you.

The Hyatt Place I Hyatt House Los Angeles International Airport provides equal employment opportunities to all (EEO/AA/Disabled/Veterans) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Hyatt Place I Hyatt House LAX complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.

Source: Hospitality Online