Front Desk Supervisor — Growth, Perks & Weekend Shifts

BENCHMARK; Carmel (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality, Renaissance Indianapolis North, is seeking a Front Desk Supervisor to lead our guest services team. You will supervise the front desk, check guests in, handle payments, and ensure a smooth stay for every guest.

The ideal candidate has prior hotel or resort experience, strong communication skills, and the ability to work a flexible schedule including weekends and holidays. We value service excellence and professional, team-focused leadership.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsibilities

• Provide exceptional customer service and engage with guests.
• Check guests in, ensure proper credit is received, note and fulfill special requests.
• Resolve problems and WOW guests through recovery when things aren’t right.
• Supervise daily shift process and ensure SOPs are followed.
• Coordinate pre-assignment of rooms, VIPs, repeat guests, and special requests.
• Work with Maintenance and Housekeeping to communicate and coordinate daily operations.
• Train and direct Front Desk Agents; coach and counsel team members.
• Promote and sell hotel programs; interact with hotel staff professionally.
• Be knowledgeable of emergency procedures and policies.
• Maintain cash handling and banking procedures.
• Assist other departments as needed.

Skills

Friendly demeanor

Excellent communication

Customer service

Team leadership

Multi-tasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality, Renaissance Indianapolis North, is seeking a Front Desk Supervisor to lead our guest services team. You will supervise the front desk, check guests in, handle payments, and ensure a smooth stay for every guest.

The ideal candidate has prior hotel or resort experience, strong communication skills, and the ability to work a flexible schedule including weekends and holidays. We value service excellence and professional, team-focused leadership.