Front Desk Supervisor | Mission-Driven Senior Living

Charles E. Smith Life Communities; North Bethesda (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits through CareFirst

Retirement plan

Generous PTO

Tuition reimbursement

Proximity to public transportation

Job summary

Charles E. Smith Life Communities is seeking a Front Desk Supervisor to plan, organize, develop and direct the Front Desk operations in our Wasserman Building, Rockville, MD.

The role ensures compliance with regulations while delivering quality care to residents, under the Front Desk Manager's administrative authority. The position is full-time, non-exempt, on-day shift, with hours 9AM to 5PM and some weekends.

Qualifications

• Minimum 2 years of supervisory experience in an office setting.
• Experience supervising front desk operations is a plus.

Responsibilities

• Must possess a basic knowledge of front desk procedures, regulations and current applicable laws, as well as procedures to follow during emergency situations.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public.
• Must possess the ability to plan, organize, develop, implement and interpret the front desk programs, goals, objectives, policies, procedures, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must be able to follow written and oral instructions.
• Must understand the principles of continuous quality improvement.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Job description

Charles E. Smith Life Communities is seeking a Front Desk Supervisor to plan, organize, develop and direct the Front Desk operations in our Wasserman Building, Rockville, MD.

The role ensures compliance with regulations while delivering quality care to residents, under the Front Desk Manager's administrative authority. The position is full-time, non-exempt, on-day shift, with hours 9AM to 5PM and some weekends.