Front Desk Supervisor | Full-Time, Elevate Guest Experience

Peachtree Group; Hillsboro (OR); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Job summary

Aloft Hillsboro is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations and top-notch guest satisfaction at the front desk in Hillsboro, Oregon. The role requires professional responses and timely information for guests.

The position is full-time, on-site in Hillsboro, OR, with an hourly rate around 23 USD and a pay range of 20–24 USD. Benefits include medical/dental/vision, life insurance, a 401(k) match, and paid holidays plus PTO.

Qualifications

• 1 year: Previous hotel experience as a Front Desk Associate, Guest Service associate and/or Night Audit Associate is required.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Inspect team member performance against Aloft brand standards and local property standards.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Skills

Guest services

Job description

Aloft Hillsboro is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations and top-notch guest satisfaction at the front desk in Hillsboro, Oregon. The role requires professional responses and timely information for guests.

The position is full-time, on-site in Hillsboro, OR, with an hourly rate around 23 USD and a pay range of 20–24 USD. Benefits include medical/dental/vision, life insurance, a 401(k) match, and paid holidays plus PTO.