Guest Service Agent

Peachtree Group; Hillsboro (OR); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group’s Aloft Hillsboro location is seeking a Guest Service Agent to deliver friendly, professional service during check-ins and check-outs. You will handle payments, verify and adjust billing, and assist guests with reservations and requests while upholding brand standards.

Ideal candidates bring at least 3 years of customer service experience, a detail-oriented mindset, and a team-oriented, enthusiastic approach.

Qualifications

• 3 years of customer service experience required.
• Detail-oriented mindset with ability to work in a fast-paced environment.
• Team player with enthusiastic approach to guest service.

Responsibilities

• Process check-ins and check-outs accurately and efficiently.
• Secure payments and verify/adjust guest billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Skills

Guest service

Check-in / Check-out

Billing verification

Reservation assistance

Communication skills

Job description

Aloft - Hillsboro
Aloft Hillsboro
Hillsboro, OR 97006, USA

• Pay or shift range: $17 USD to $17.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

3 years:

Customer Service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.