Front Office Supervisor

Peachtree Group Hospitality Management; Hillsboro (OR); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Job summary

Aloft Hillsboro is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations and top-notch guest satisfaction at the front desk in Hillsboro, Oregon. The role requires professional responses and timely information for guests.

The position is full-time, on-site in Hillsboro, OR, with an hourly rate around 23 USD and a pay range of 20–24 USD. Benefits include medical/dental/vision, life insurance, a 401(k) match, and paid holidays plus PTO.

Qualifications

• 1 year: Previous hotel experience as a Front Desk Associate, Guest Service associate and/or Night Audit Associate is required.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Inspect team member performance against Aloft brand standards and local property standards.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Skills

Guest services

Job description

Aloft - Hillsboro
Aloft Hillsboro
Hillsboro, OR 97006, USA

• On-site
• Rate : $23 USD per hour
• Pay or shift range: $20 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Guest Services
• Full-Time
• Requisition #: FRONT019772

Description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Inspect team member performance against Aloft brand standards and local property standards.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

• Including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Experience

Required

1 year: Previous hotel experience as a Front Desk Associate, Guest Service associate and/or Night Audit Associate is required.

Preferred

1 year: Previous experience at a Marriott owned hotel brand preferred but not required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.