Front Desk Supervisor — Flexible Shifts & Bilingual

StepStone Hospitality; Tampa (FL); Hybrid; USD 26,000 - 28,000; Full time

Job summary

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, seeks an experienced Front Desk Supervisor to lead the Front Office team in Tampa, FL. The role requires guest-focused leadership, overseeing daily operations across shifts, and ensuring top-tier service.

Ideal candidates have prior hotel Front Desk experience, Power of M familiarity, and bilingual English/Spanish abilities. Weekend/holiday availability and a flexible schedule are essential.

Qualifications

• Previous hotel Front Desk experience required.
• Front Desk Supervisor/lead or similar leadership experience strongly preferred.
• Power of M experience strongly preferred.
• Marriott experience highly desirable.
• Bilingual English/Spanish strongly preferred.
• Strong guest-service, communication, and problem-solving skills.

Responsibilities

• Supervise and support Front Desk operations during assigned shifts.
• Provide hands-on leadership, direction, coaching, and support to Front Desk Agents and Night Auditors.
• Ensure associates consistently provide friendly, professional, and efficient guest service.
• Assist with guest arrivals and departures, reservations, room assignments, payments, and other Front Desk transactions.
• Monitor daily Front Office activity and ensure established procedures and brand standards are followed.
• Assist with resolving guest concerns, complaints, and service-recovery situations promptly and professionally.
• Serve as a point of escalation for Front Desk associates when assistance or management intervention is required.
• Maintain a strong working knowledge of hotel services, amenities, room types, rates, promotions, and local-area information.
• Review shift reports, arrivals, departures, special requests, VIPs, room status, and other operational information.
• Ensure accurate handling of guest accounts, cash, credit cards, deposits, and other financial transactions.
• Assist with training and onboarding new Front Office associates.
• Monitor associate performance and communicate coaching or performance concerns to Front Office leadership.
• Coordinate closely with Housekeeping, Engineering, Sales, Food & Beverage, and other departments to address guest and operational needs.
• Assist with shift coverage when necessary, including overnight/third-shift coverage.
• Follow hotel safety, security, emergency, cash-handling, and confidentiality procedures.
• Maintain a professional and welcoming Front Desk and lobby environment.
• Complete shift checklists, reports, logs, and required documentation accurately and timely.
• Serve as Manager on Duty when assigned.
• Perform other duties as assigned by Front Office or hotel leadership.

Skills

Front Desk Experience

Leadership

Bilingual English/Spanish

Guest Service

Communication

Tools

Power of M

Job description

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, seeks an experienced Front Desk Supervisor to lead the Front Office team in Tampa, FL. The role requires guest-focused leadership, overseeing daily operations across shifts, and ensuring top-tier service.

Ideal candidates have prior hotel Front Desk experience, Power of M familiarity, and bilingual English/Spanish abilities. Weekend/holiday availability and a flexible schedule are essential.