Front Desk Supervisor | Flexible Shifts & Bilingual Advantage

Four Points by Sheraton; Tampa (FL); On-site; USD 26,000 - 28,000; Full time

Job summary

Four Points by Sheraton Tampa Airport Westshore in Tampa, FL is seeking a Front Desk Supervisor to lead the Front Office team across all shifts and ensure guest-ready service. Experience with Marriott properties and Power of M is strongly preferred, along with bilingual English/Spanish communication.

The role requires hands-on supervision, a flexible schedule including nights and holidays, and the ability to resolve guest concerns while maintaining brand standards and efficient

Qualifications

• Previous hotel Front Desk experience required.
• Power of M experience strongly preferred.
• Bilingual English/Spanish strongly preferred.
• Strong guest-service, communication, and problem-solving skills.
• Ability to lead, coach, and support Front Office associates.
• Reliable attendance and punctuality essential.
• Must have flexible availability to work all shifts, weekends and holidays.

Responsibilities

• Supervise and support Front Desk operations during assigned shifts.
• Provide hands-on leadership, direction, coaching, and support to Front Desk Agents and Night Auditors.
• Ensure associates consistently provide friendly, professional, and efficient guest service.
• Assist with guest arrivals/departures, reservations, room assignments, payments, and other Front Desk transactions.
• Monitor daily Front Office activity and ensure procedures and brand standards are followed.
• Assist with resolving guest concerns and service-recovery situations promptly.
• Serve as a point of escalation for Front Desk staff when needed.
• Coordinate with Housekeeping, Engineering, Sales, F&B, and other departments to address needs.
• Assist with shift coverage including overnight/third shift when required.
• Follow hotel safety, cash-handling, and confidentiality procedures.

Skills

Front Desk experience

Power of M

Bilingual English/Spanish

Guest-service

Leadership

Attendance & punctuality

Flexible shifts

Tools

Power of M system

Job description

Four Points by Sheraton Tampa Airport Westshore in Tampa, FL is seeking a Front Desk Supervisor to lead the Front Office team across all shifts and ensure guest-ready service. Experience with Marriott properties and Power of M is strongly preferred, along with bilingual English/Spanish communication.

The role requires hands-on supervision, a flexible schedule including nights and holidays, and the ability to resolve guest concerns while maintaining brand standards and efficient