Front Desk Agent

StepStone-Hospitality-Inc; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Four Points by Sheraton Suites Tampa Airport Westshore Hotel is seeking a Front Desk Agent to provide friendly, service-oriented guest interactions at the lobby and front desk. You will handle check-ins/outs, answer inquiries, and coordinate with other hotel departments to ensure guest satisfaction.

The role requires availability on weekdays, weekends, and holidays, with a second shift from 3pm to 11:30PM. Training for hotel operations and front desk duties will be provided, and the hotel is

Qualifications

• Weekdays, weekends and holidays are required.
• 2nd shift 3pm to 11:30PM.
• EOE - All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services and directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges to guest bills when interfaces are inoperable.
• Make transportation or entertainment reservations for guests.
• Deposit guest valuables in hotel safe deposit box.
• Maintain knowledge of each shift including night audit.
• Dually trained as front desk and hotel operator.

Skills

Office software

Job description

Description

The Four Points by Sheraton Suites Tampa Airport Westshore Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response.

The responsibilities of the Front Desk Agent include but are not limited to:

• Register and assign rooms to guests.


• Issue room key and escort instructions to Guest Service Agent or directly to guest.


• Sort and track incoming mail and messages.


• Transmit and receive messages using all communication avenues.


• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.


• Keep record of room availability and rate.


• Compute bill, collect payment, and make change for guests.


• Make, confirm, and cancel reservations via all communication avenues.


• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.


• Make reservation, transportation, or entertainment reservations for guest.


• Deposit guest valuables in hotel safe deposit box.


• Ability to accurately use various office software.


• Have a full working knowledge and expertise of each shift including night audit.


• Will be dually trained as front desk as well as hotel operator.

Requirements

Weekdays, weekends, and holidays are required. 2nd shift 3pm to 11:30PM

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.