Front Desk Supervisor (Experience preferred)

StepStone Hospitality; Tampa (FL); Hybrid; USD 26,000 - 28,000; Full time

Job summary

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, seeks an experienced Front Desk Supervisor to lead the Front Office team in Tampa, FL. The role requires guest-focused leadership, overseeing daily operations across shifts, and ensuring top-tier service.

Ideal candidates have prior hotel Front Desk experience, Power of M familiarity, and bilingual English/Spanish abilities. Weekend/holiday availability and a flexible schedule are essential.

Qualifications

• Previous hotel Front Desk experience required.
• Front Desk Supervisor/lead or similar leadership experience strongly preferred.
• Power of M experience strongly preferred.
• Marriott experience highly desirable.
• Bilingual English/Spanish strongly preferred.
• Strong guest-service, communication, and problem-solving skills.

Responsibilities

• Supervise and support Front Desk operations during assigned shifts.
• Provide hands-on leadership, direction, coaching, and support to Front Desk Agents and Night Auditors.
• Ensure associates consistently provide friendly, professional, and efficient guest service.
• Assist with guest arrivals and departures, reservations, room assignments, payments, and other Front Desk transactions.
• Monitor daily Front Office activity and ensure established procedures and brand standards are followed.
• Assist with resolving guest concerns, complaints, and service-recovery situations promptly and professionally.
• Serve as a point of escalation for Front Desk associates when assistance or management intervention is required.
• Maintain a strong working knowledge of hotel services, amenities, room types, rates, promotions, and local-area information.
• Review shift reports, arrivals, departures, special requests, VIPs, room status, and other operational information.
• Ensure accurate handling of guest accounts, cash, credit cards, deposits, and other financial transactions.
• Assist with training and onboarding new Front Office associates.
• Monitor associate performance and communicate coaching or performance concerns to Front Office leadership.
• Coordinate closely with Housekeeping, Engineering, Sales, Food & Beverage, and other departments to address guest and operational needs.
• Assist with shift coverage when necessary, including overnight/third-shift coverage.
• Follow hotel safety, security, emergency, cash-handling, and confidentiality procedures.
• Maintain a professional and welcoming Front Desk and lobby environment.
• Complete shift checklists, reports, logs, and required documentation accurately and timely.
• Serve as Manager on Duty when assigned.
• Perform other duties as assigned by Front Office or hotel leadership.

Skills

Front Desk Experience

Leadership

Bilingual English/Spanish

Guest Service

Communication

Tools

Power of M

Job description

Description

Four Points by Sheraton Tampa Airport Westshore
Tampa, Florida
Managed by StepStone Hospitality
Full-Time | Hourly
Pay Range: $19.00–$20.00 per hour

Position Overview

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced, dependable, and guest-focused Front Desk Supervisor to join our Front Office team.

The Front Desk Supervisor is a hands-on leadership position responsible for supporting the daily operations of the Front Desk, providing guidance and direction to Front Office associates, and ensuring our guests receive professional, efficient, and welcoming service throughout their stay.

We are looking for a candidate with previous hotel Front Desk experience who understands hotel operations and can confidently support the department across all shifts. The successful candidate must have a flexible schedule and be available to work first, second, and third shifts as business and coverage needs require, including weekends and holidays.

Experience with Marriott's Power of M property management system and bilingual English/Spanish communication skills are strongly preferred.

Essential Duties & Responsibilities

• Supervise and support Front Desk operations during assigned shifts.
• Provide hands-on leadership, direction, coaching, and support to Front Desk Agents and Night Auditors.
• Ensure associates consistently provide friendly, professional, and efficient guest service.
• Assist with guest arrivals and departures, reservations, room assignments, payments, and other Front Desk transactions.
• Monitor daily Front Office activity and ensure established procedures and brand standards are followed.
• Assist with resolving guest concerns, complaints, and service-recovery situations promptly and professionally.
• Serve as a point of escalation for Front Desk associates when assistance or management intervention is required.
• Maintain a strong working knowledge of hotel services, amenities, room types, rates, promotions, and local-area information.
• Review shift reports, arrivals, departures, special requests, VIPs, room status, and other operational information.
• Ensure accurate handling of guest accounts, cash, credit cards, deposits, and other financial transactions.
• Assist with training and onboarding new Front Office associates.
• Monitor associate performance and communicate coaching or performance concerns to Front Office leadership.
• Coordinate closely with Housekeeping, Engineering, Sales, Food & Beverage, and other departments to address guest and operational needs.
• Assist with shift coverage when necessary, including overnight/third-shift coverage.
• Follow hotel safety, security, emergency, cash-handling, and confidentiality procedures.
• Maintain a professional and welcoming Front Desk and lobby environment.
• Complete shift checklists, reports, logs, and required documentation accurately and timely.
• Serve as Manager on Duty when assigned.
• Perform other duties as assigned by Front Office or hotel leadership.

Schedule & Availability Requirements

Open and flexible availability is required for this position.

Candidates must be available to work:

• First, second, and third shifts, based on operational and coverage needs.
• Overnight/third shift when required.
• Weekends and holidays.
• A flexible schedule that may change based on hotel occupancy and business needs.

This position is not limited to a Monday–Friday or single-shift schedule.

Qualifications

• Previous hotel Front Desk experience required.
• Previous Front Desk Supervisor, Front Desk Lead, Night Auditor, or similar hotel leadership experience strongly preferred.
• Experience within a branded hotel environment preferred.
• Power of M experience strongly preferred.
• Marriott experience highly desirable.
• Bilingual English/Spanish strongly preferred.
• Strong guest-service, communication, and problem-solving skills.
• Ability to lead, coach, and support Front Office associates.
• Ability to remain professional and composed when handling challenging guest situations.
• Strong attention to detail and ability to accurately handle guest accounts and financial transactions.
• Comfortable working independently and making operational decisions when leadership is not immediately available.
• Basic computer proficiency and ability to learn hotel systems and technology.
• Reliable attendance and punctuality are essential.
• Must have flexible availability to work all shifts, weekends, and holidays based on hotel needs.

Compensation

$19.00–$20.00 per hour, based on experience and qualifications.

What We're Looking For

We are looking for a Front Desk Supervisor who is dependable, flexible, hands-on, guest-focused, and comfortable taking ownership of the shift.

The ideal candidate understands that hotel operations are 24/7 and is willing and able to step in where needed. This individual should be comfortable supporting the team during busy periods, resolving guest concerns, communicating across departments, and providing leadership during evenings, weekends, holidays, and overnight shifts when necessary.

Why Join StepStone Hospitality?

At StepStone Hospitality, we believe great guest experiences begin with engaged and supported associates. We value teamwork, accountability, professional growth, and leaders who are willing to work alongside their teams.

Join us at Four Points by Sheraton Tampa Airport Westshore and take the next step in your hospitality career.

Equal Employment Opportunity

StepStone Hospitality is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and associates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.