Front Desk Supervisor - Flexible Schedule & Guest Experience

Oglebay; Wheeling (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

Oglebay in Wheeling, WV seeks a Front Desk Supervisor to oversee daily operations across guest check-in/check-out, switchboard management, and guest needs with a focus on quality hospitality.

The role requires supervising 15-20 front desk and guest services staff, training, and maintaining a safe, guest-ready lobby while ensuring accurate financial transactions and adherence to resort standards.

Qualifications

• Bachelor's degree or 1–2 years related experience.
• Excellent telephone and customer service skills.
• Experience supervising or coordinating a team.

Responsibilities

• Oversees daily front desk operations including check-in/check-out and switchboard.
• Supervises front desk staff and coordinates staffing and training.
• Monitors safety and maintains a secure facility for guests.
• Develops and enforces standards of operation and budgeting for front desk.
• Handles guest issues and resolves problems with approved procedures.
• Balances shift reports and processes lodging charges and payments.
• Quotes rates and sells walk-in reservations.
• Collaborates with other departments to ensure guest satisfaction.
• Presents emergencies protocols and participates in trainings.
• Works weekends, evenings and holidays.

Skills

Customer service

Telephone skills

Leadership

Financial transactions

Education

Bachelor's degree

Job description

Oglebay in Wheeling, WV seeks a Front Desk Supervisor to oversee daily operations across guest check-in/check-out, switchboard management, and guest needs with a focus on quality hospitality.

The role requires supervising 15-20 front desk and guest services staff, training, and maintaining a safe, guest-ready lobby while ensuring accurate financial transactions and adherence to resort standards.