Front Desk Supervisor - Flexible Hours, WOW Service

Pyramid Global Hospitality; Auburndale (MA); On-site; USD 33,000 - 36,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Boston Marriott Newton, a premier property within the Pyramid portfolio. You will lead the Front Desk team, ensure seamless guest check-in, and collaborate with maintenance and housekeeping to deliver outstanding service at a class-leading property along the Charles River in Newton, MA.

The role requires a flexible schedule, strong communication, and a commitment to WOW guests.

Qualifications

• High school diploma or equivalent.
• Flexible schedule including nights, weekends and holidays.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests.
• Train, direct the work of, resolve issues and coach the front desk team to ensure a quality operation.
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary.
• Training all new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.

Skills

Customer service

Team leadership

Communication

Flexibility

Education

High school diploma

Tools

Computer skills

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Boston Marriott Newton, a premier property within the Pyramid portfolio. You will lead the Front Desk team, ensure seamless guest check-in, and collaborate with maintenance and housekeeping to deliver outstanding service at a class-leading property along the Charles River in Newton, MA.

The role requires a flexible schedule, strong communication, and a commitment to WOW guests.