Front Desk Experience Specialist — Flexible Hours

Shaner Group; Southbridge (MA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Shaner Group is seeking a hotel front desk associate to greet guests, manage check-in/check-out, and handle calls with a courteous, professional approach. You will assist guests, process payments, and coordinate with housekeeping and other departments to ensure a seamless experience.

The role requires flexibility, weekend/holiday availability, and basic computer skills; prior hotel customer service is preferred and being bilingual in English/Spanish is a plus.

Qualifications

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Minimum one year customer service experience; hotel experience preferred.
• Be able to communicate with guests, management and staff effectively.
• Computer experience preferred.

Responsibilities

• Greet guests/visitors in a courteous, enthusiastic and professional manner.
• Check-in and Check-out guests; handle calls and wake-up requests.
• Process payments and maintain daily reports; assist with mail, faxes, messages and deliveries.
• Maintain housekeeping amenities and refill sundry shop; communicate with other departments.

Skills

Customer service

Communication

Cash handling

Bilingual English/Spanish

Teamwork

Education

High school diploma

Tools

Front desk software

Toast

Word

Excel

Job description

Shaner Group is seeking a hotel front desk associate to greet guests, manage check-in/check-out, and handle calls with a courteous, professional approach. You will assist guests, process payments, and coordinate with housekeeping and other departments to ensure a seamless experience.

The role requires flexibility, weekend/holiday availability, and basic computer skills; prior hotel customer service is preferred and being bilingual in English/Spanish is a plus.