Hotel Front Office Supervisor

WizeHire, Inc; Royal Pines (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Hyatt Place Asheville Airport in North Carolina is seeking a Front Office Supervisor to oversee daily front desk operations, coordinate guest arrivals and departures, and lead a team to deliver exceptional service.

You will train staff, handle guest issues, balance financial transactions, and work with housekeeping and maintenance to ensure smooth room status reporting. A high school diploma and 1–2 years in front desk roles with leadership duties are expected.

Qualifications

• High school diploma or equivalent.
• One to two years of front desk or hospitality experience, often with leadership duties.
• Clear verbal and written communication with professional telephone etiquette.
• Proficiency in hotel PMS and cash handling.
• Ability to work flexible hours including mornings, evenings, weekends and holidays.

Responsibilities

• Supervise front desk agents, assign daily tasks, and help create work schedules.
• Train new hires, monitor performance, and provide feedback.
• Greet guests, oversee check-ins/check-outs, and handle special requests.
• Resolve customer complaints calmly and professionally.
• Coordinate with housekeeping and maintenance on room status and repairs.
• Audit shifts, manage cash drawers/banks, and verify billing accuracy.

Skills

Staff Leadership

Training

Guest Services

Complaint Resolution

Department Coordination

Cash Handling

Communication

PMS Proficiency

Education

High school diploma or equivalent

Tools

PMS software

Job description

The hotel front office supervisor manages daily front desk operations, coordinates guest arrivals and departures, and leads team members to deliver great service. This role supports hotel management by training staff, handling guest issues, and balancing financial transactions.

Staff Leadership:

Supervise front desk agents, assign daily tasks, and help create work schedules.

Training & Coaching:

Train new hires, monitor performance, and provide feedback.

Guest Services:

Greet guests, oversee smooth check-ins and check-outs, and handle special requests.

Complaint Resolution:

Resolve customer complaints calmly and professionally.

Department Coordination:

Work with housekeeping and maintenance to report room status and repair needs.

Financial Duties:

Audit shifts, manage cash drawers and banks, and verify billing accuracy.

Experience:

One to two years of front desk or hospitality experience, often with prior leadership duties.

Education:

High school diploma or equivalent.

Communication:

Clear verbal and written communication skills with professional telephone and in-person etiquette.

Technical Skills:

Proficiency in hotel property management systems (PMS) and cash handling.

Flexibility:

Availability to work flexible hours, including mornings, evenings, weekends, and holidays.

Nestled just 15 miles south of downtown Asheville, Hyatt Place Asheville Airport sits less than a mile from Asheville Regional Airport, making it a convenient home base for visitors to this exciting North Carolina destination. When you’re not dining at farm-to-table restaurants, hiking incredible trails through the Blue Ridge Mountains, or touring iconic Biltmore Estate.