PM Front Desk Supervisor - (496423 )

University of Houston; Houston (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

University of Houston in Houston invites a Front Desk Supervisor to guide the hotel front desk operations and ensure guest service meets Hilton standards.

You will lead Guest Service Agents, oversee staffing, resolve issues, and conduct daily briefings to maintain high-quality service; some duties may include performing Front Desk Clerk tasks as needed.

Qualifications

• Minimum of 1 year directly related front desk/hospitality experience.
• Requires basic grammar, spelling, punctuation and simple mathematical functions.

Responsibilities

• Lead and instruct Guest Service Agents, Operators, and Bell Attendants with work details and monitor lobby traffic for staffing adjustments.
• Supervise front desk operations by completing checklists and determining room and rate availability.
• Resolve customer complaints by researching situations and selecting effective resolutions.
• Prepare and conduct daily pre-shift meetings and communicate information to staff to maintain Hilton standards.
• Monitor staff performance with evaluations and recommend training when needed.
• May perform Front Desk Clerk duties when required.
• Perform other duties as assigned.

Skills

Front Desk Leadership

Staff Supervision

Customer Service

Shift Planning

Conflict Resolution

Education

High School Diploma or GED

Job description

Department: Global HospitalityLeadership

Salary: 16.50

Description

• Provide guidance and leadership of the Hotel Front desk toensure consistent quality of customer service is provided to allguest in accordance with Hilton standards.
• 1. Assign and instruct Guest Service Agents, Operators, Bellattendants in details of work and monitor lobby traffic to makestaffing adjustments.
• 2. Supervise front desk operations by completing checklist ofimportant daily tasks and determining room and rateavailability.
• 3. Resolve customer complaints by conducting thorough research ofsituation and the most effective resolutions.
• 4. Prepare and conduct daily pre-shift meetings, communicateeffectively with all staff and provide them with any informationnecessary to provide guest service in accordance with Hiltonstandards.
• 5. Monitor performance of staff with performance evaluations andmake recommendations for training when inconsistencies develop atthe Front Desk.
• 6. May perform the duties of Front Desk Clerk when needed.
• 7. Performs other job-related duties as assigned.

Preferred qualifications

Has hotel experience, preferably withHilton.

Shift

Flexible (Morning, Evening, Weekends and Holidays)

MQ

Requires a basic knowledge of grammar, spelling, punctuationand simple mathematical functions like percentages, ratios, etc. asmight normally be acquired through attainment of a high schooldiploma or GED. Requires a minimum of one (3) year of directlyjob‑related experience

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.