Front Office Leader: Guest Services & Operations

Lm Services Corporation Group; St. Louis (MO); On-site; USD 43,000 - 53,000; Full time

Job summary

Lm Services Corporation Group is seeking a Front Office Leader at Hilton Garden Inn North Park - St Louis, MO. The role oversees Front Desk, PBX and Transportation shifts to ensure smooth guest flow and exceptional service.

You will act as Manager on Duty as needed, respond to emergencies, and uphold all brand standards while coordinating with departments to enhance guest experiences throughout their stay.

Qualifications

• Graduation from high school or equivalent; college degree preferred in hospitality if possible.
• Prior front office leadership experience is required.
• Strong supervision and staff development skills are essential.

Responsibilities

• Lead and motivate front office staff with daily supervision, training, and counseling.
• Run front desk and PBX shifts; perform check-in/check-out tasks and guest services activities.
• Pre-register guests and coordinate with other departments for group handling.
• Communicate clearly with guests and team; conduct pre-shift briefings.
• Address guest concerns and resolve issues following company policy and logging resolutions.
• Oversee the membership program and recognize eligible guests.

Skills

Staff supervision

Customer service

English communication

Computer literacy

Problem solving

Education

High school diploma or equivalent

College degree in hospitality (preferred)

Tools

Front office software knowledge

Job description

Lm Services Corporation Group is seeking a Front Office Leader at Hilton Garden Inn North Park - St Louis, MO. The role oversees Front Desk, PBX and Transportation shifts to ensure smooth guest flow and exceptional service.

You will act as Manager on Duty as needed, respond to emergencies, and uphold all brand standards while coordinating with departments to enhance guest experiences throughout their stay.