Front Desk Supervisor: Elevate Guest Experience & Ops

Janko Hospitality, LLC; Naperville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits including 401K

Hotel discounts at locations worldwide

Job summary

Chicago Marriott Naperville in Naperville, IL, seeks a Front Desk Supervisor to lead daily front desk operations, ensuring exceptional guest service and efficient hotel procedures. You will mentor front desk agents, assist with training, and serve as the point of contact for escalated guest concerns.

The role emphasizes maintaining Marriott brand standards, supervising cash handling, and coordinating with housekeeping and maintenance to meet guest needs.

Qualifications

• High school diploma or GED required.
• Two+ years hotel front desk experience required.
• Strong verbal communication with guests and staff.
• Ability to handle cash and process payments accurately.

Responsibilities

• Supervise and train front desk agents in daily operations.
• Monitor check-in/check-out and reservations for accuracy.
• Resolve escalated guest issues professionally.
• Oversee cash handling and financial accuracy at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Schedule shifts and lead daily briefings.
• Ensure compliance with policies and brand standards.
• Support night audit and reporting when needed.
• Maintain a welcoming lobby/front desk environment.
• Know hotel operations, hours, pricing, Marriott Bonvoy, and local information.

Skills

Verbal communication

Guest service

Cash handling

Leadership

Education

High school diploma or GED

Job description

Chicago Marriott Naperville in Naperville, IL, seeks a Front Desk Supervisor to lead daily front desk operations, ensuring exceptional guest service and efficient hotel procedures. You will mentor front desk agents, assist with training, and serve as the point of contact for escalated guest concerns.

The role emphasizes maintaining Marriott brand standards, supervising cash handling, and coordinating with housekeeping and maintenance to meet guest needs.