Guest Experience Front Desk Supervisor

Crescent Hotels & Resorts; Chicago (IL); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Crescent Hotels & Resorts in Chicago is seeking a Front Desk Supervisor to oversee daily operations and ensure guest satisfaction. You will interview, train, and manage Front Desk staff while addressing guests' needs effectively.

The ideal candidate should possess strong communication skills, a professional demeanor, and the ability to handle conflicts with patience and tact. Join Crescent to create exceptional experiences for our guests while maximizing hotel revenues.

Qualifications

• Self-starter with an even disposition.
• Ability to deal effectively with customers and conflicts.
• Ability to stand and walk continuously at the front desk.

Responsibilities

• Supervise daily operations of the Front Desk staff.
• Respond to guests’ special requests and concerns.
• Implement company programs and ensure compliance with standards.
• Resolve customer complications and make effective decisions.

Skills

Communication in English

Ability to maintain professionalism

Team player

Mathematical skills

Ability to handle customer conflicts

Job description

Crescent Hotels & Resorts in Chicago is seeking a Front Desk Supervisor to oversee daily operations and ensure guest satisfaction. You will interview, train, and manage Front Desk staff while addressing guests' needs effectively.

The ideal candidate should possess strong communication skills, a professional demeanor, and the ability to handle conflicts with patience and tact. Join Crescent to create exceptional experiences for our guests while maximizing hotel revenues.