Guest Experience Front Desk Supervisor

Golden Nugget Las Vegas; Biloxi (MS); On-site; USD 19,286 - 28,929; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work环境

Generous employee discounts on dining,

Generous employee discounts on dining,

Job summary

Golden Nugget Las Vegas seeks a Front Desk Supervisor to oversee front desk shift operations and ensure guests have a positive hotel and gaming experience. The role requires managing reservations, staff development, and adherence to gaming regulations.

You will work with the Front Office Manager to maintain service standards and safety. The position requires 2–5 years of frontline experience and a 4-year degree or equivalent, with flexibility to work nights, weekends, and holidays.

Qualifications

• Two to five years’ experience as a front desk clerk or reservationist with a 4‑year degree in a related field or equivalent work experience.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

Responsibilities

• Verify incoming reservations and room blocks. Assume all rooms are properly coded. Verify transaction of desk clerks to assure accuracy and correct errors.
• Ensure the safety and security of employees and customers. Supervise programs and processes to reduce and control loss‑time injuries.
• Review staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities.
• Develop staff, training, and evaluation.
• Manage department's financial data and maintain all master accounts.
• Review front desk shift activities with Front Office Manager.
• Meet with departmental directors and managers as necessary.
• Adhere to all applicable Innkeepers Laws, Gaming promotions, and regulations.
• Other duties as assigned.

Job description

Golden Nugget Las Vegas seeks a Front Desk Supervisor to oversee front desk shift operations and ensure guests have a positive hotel and gaming experience. The role requires managing reservations, staff development, and adherence to gaming regulations.

You will work with the Front Office Manager to maintain service standards and safety. The position requires 2–5 years of frontline experience and a 4-year degree or equivalent, with flexibility to work nights, weekends, and holidays.