Guest Experience Supervisor — Front Desk Leader

Hampton Inn & Suites; Mattese (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

Hampton Inn & Suites is seeking a Front Desk Supervisor in Missouri to lead the front desk team, train staff, and uphold guest service standards. The role emphasizes service excellence, staff development, and adherence to brand policies.

The position requires prior guest service and supervisory experience, with a starting pay of $18.50 per hour. It involves ensuring guest satisfaction, handling complaints, and supporting revenue-focused initiatives.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of guest service experience.
• Minimum of two years of management experience.

Responsibilities

• Ensure guest satisfaction and supervise front desk activities.
• Train and schedule Guest Service Representatives.
• Interviews, hires, counsels, and evaluates front office staff.
• Implement programs, policies, and brand standards.
• Participate in revenue meetings and budgeting.

Skills

Leadership/Supervisory abilities

Strong communication skills

Computer skills

Energetic and enthusiastic

Excellent oral and written skills

Customer service focus

Education

High school diploma or equivalent

Tools

Operating systems

Job description

Hampton Inn & Suites is seeking a Front Desk Supervisor in Missouri to lead the front desk team, train staff, and uphold guest service standards. The role emphasizes service excellence, staff development, and adherence to brand policies.

The position requires prior guest service and supervisory experience, with a starting pay of $18.50 per hour. It involves ensuring guest satisfaction, handling complaints, and supporting revenue-focused initiatives.