Front Desk Supervisor: Elevate Guest Experience

Sage Hospitality Group; Irvine (CA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Hilton discounts

Medical / dental insurance

401(k)

Lunch daily

Job summary

Embassy Suites Irvine, part of Sage Hospitality Group, seeks a Front Desk Supervisor to lead the front office team and ensure smooth, guest-focused service. The role includes supervising operations, coaching staff, and handling reservations with a focus on guest satisfaction.

Ideal candidates have strong customer service, cash handling experience, and supervisory skills, along with the ability to resolve issues professionally in a fast-paced hotel environment.

Qualifications

• Requires hotel front office knowledge and cash handling procedures.
• Experience dealing with the public and strong customer service skills.
• Supervisory/management capabilities and ability to train staff.

Responsibilities

• Supervise the front desk operations to ensure high-quality service.
• Train and coach front desk staff to maintain quality operations.
• Resolve guest issues quickly to sustain satisfaction and service standards.
• Process check-ins/outs and manage guest accounts and charges.

Skills

Customer service

Cash handling

Communication skills

Supervisory skills

Education

High school education or equivalent experience

Job description

Embassy Suites Irvine, part of Sage Hospitality Group, seeks a Front Desk Supervisor to lead the front office team and ensure smooth, guest-focused service. The role includes supervising operations, coaching staff, and handling reservations with a focus on guest satisfaction.

Ideal candidates have strong customer service, cash handling experience, and supervisory skills, along with the ability to resolve issues professionally in a fast-paced hotel environment.