Front Desk Agent

huntington-hotel-group; Irvine (CA); On-site; USD 22,041 - 27,552; Full time

Job summary

Huntington Hotel Group is looking for a Guest Experience Specialist in Irvine, CA. In this full-time position, you will be the friendly face of our hotel, creating memorable experiences for our guests from check-in to check-out.

Ideal candidates will have a high school diploma and customer service experience, with a focus on professionalism and attention to detail. This role offers varied shift options and opportunities for personal interaction within a team-oriented environment.

Qualifications

• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Greet guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Handle check‑ins and check‑outs seamlessly.
• Keep the front desk organized, clean, and safe.
• Log and follow up on guest feedback to ensure satisfaction.

Skills

Strong communication skills

Flexible schedule

Hospitality mindset

Professionalism

Attention to detail

Education

High School diploma or equivalent

Job description

Irvine, CA

Guest Experience Specialist

Reports To: Front Office Manager

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check‑ins and check‑outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go‑to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in‑room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can‑do attitude.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.

Position Details

Status: Full Time
Shift: First (Day), Second (Afternoon), Third (Night)

Job Category: Hourly
Location: 17662 Armstrong Ave, Irvine, US, CA, 92614
Req #: 11045412
Date Posted: June 15, 2026