Front Desk Agent - Part Time

Sage Restaurant Group; Irvine, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Hilton discounts

Medical insurance

401(k) plan

Lunch daily

Job summary

Embassy Suites Irvine, part of the Sage Hospitality portfolio, is looking for a friendly part-time Front Desk Associate in Irvine, CA. You will manage check-ins/outs, reservations, and guest inquiries with courtesy and accuracy.

Responsibilities include cash handling, operating the PBX, and maintaining guest accounts while delivering exceptional service in a welcoming environment near the airport. Fluency in English and strong organizational skills are essential.

Qualifications

• Must have high school-level mathematical aptitude and knowledge of standard cash handling procedures.
• Familiarity with computerized cash register systems preferred.
• Excellent English communication skills and ability to handle customer inquiries calmly.

Responsibilities

• Greet guests and complete check-in procedures using manual and computer methods to ensure guest satisfaction.
• Process check-outs and close guest accounts following standard procedures.
• Handle cash transactions accurately and maintain proper balance per hotel policy.
• Answer inquiries and take reservations, communicating room rates and hotel services.
• Maintain guest relations by staying informed about in-house and local events to answer questions.
• Operate PBX to handle calls, set wake-up calls, and assist guests promptly.
• Remain friendly, cheerful, and professional at all times.

Skills

Cash handling

Customer service

English fluency

Organized

Education

High school diploma

Job description

Why us?

Embassy Suites Irvine is part of the amazing Sage Hospitality portfolio where we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our associates. We believe in being true to ourselves and employing our passions. We are not just looking for associates; we are looking for, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!The Embassy Suites Irvine Orange County Airport is in the heart of Orange County best known for our proximity to the Orange County Airport. Honoring the Southern California lifestyle, we are center to attractions like OC Great Park, Newport & Laguna Beach and Disneyland & California Adventure Parks! We pride ourselves on being committed to serving our guests from all walks of life.We are an energetic, diverse and close nit team that has a blast creating extraordinary experiences for our guests and fellow associates.The Perks:

• Hilton Hotel discounts world wide
• Medical, vision, and dental insurance (full time employees only)
• 401(k) (full time employees only)
• Lunch dailyAt Sage we create a culture of belonging. Our team members serve with creativity, and passion.

Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Salary

USD $20.00 - USD $20.00 /Hr.

ID: 2026-33069

Position Type: Regular Part-Time

Property : Embassy Suites Irvine

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $20.00/Hr.

Max: USD $20.00/Hr.

Address : 2120 Main St

City : Irvine

State : California

EOE Protected Veterans/Disability