Front Desk Supervisor | Dayton AC Hotel

Shaner Hotels; Dayton (OH); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Career growth opportunities

Leadership development

Collaborative team environment

Advanced guest technology

Job summary

Shaner Hotels invites applications for a Front Desk Supervisor at the AC Hotel Dayton in the Water St. District, Dayton, OH. This role supports guest arrivals, check-ins, and departures, coordinates with Housekeeping and Engineering, and uses hotel tech to ensure smooth operations and guest satisfaction.

The ideal candidate has strong communication, problem-solving skills, and is flexible to work varied shifts; growth opportunities and a collaborative environment are emphasized.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles preferred.
• Ability to learn and use hospitality tech platforms.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome guests and provide an exceptional arrival and departure experience.
• Process check-ins, check-outs, and payments accurately.
• Respond to guest requests and resolve concerns professionally.
• Communicate effectively with Housekeeping, Engineering, and other hotel departments.
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools.
• Assist with daily reports, room status updates, and operational tasks.
• Help create memorable experiences that encourage guests to return.

Skills

Excellent communication

Problem-solving

Team player

Tech savvy

Flexible schedule

Education

High school diploma or equivalent

Job description

Shaner Hotels has an amazing opportunity to join our team at the AC Hotel Dayton, located in the Water St. District of Dayton, OH. This 134‑room hotel will have amazing views of the Dayton Dragons baseball stadium from its rooftop bar/restaurant and our guestrooms.

Front Desk Supervisor

At AC Hotel Dayton, we believe that taking care of associates leads to exceptional guest experiences. We are looking for dependable, service‑focused individuals who enjoy helping others, learning new skills, and working as part of a collaborative team.

What You'll Do

• Welcome guests and provide an exceptional arrival and departure experience
• Process check‑ins, check‑outs, and payments accurately
• Respond to guest requests and resolve concerns professionally
• Communicate effectively with Housekeeping, Engineering, and other hotel departments
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools
• Assist with daily reports, room status updates, and operational tasks
• Help create memorable experiences that encourage guests to return

What We're Looking For

• High school diploma or equivalent
• Experience in hospitality, retail, healthcare, banking, restaurants, call centers, or other customer‑facing roles preferred
• Strong communication and problem‑solving skills
• Comfortable learning and using multiple technology platforms
• Reliable attendance and schedule flexibility
• Positive attitude and team‑first mindset
• Desire to learn, grow, and develop professionally

Why Join AC Hotel Dayton

• Opportunity for career growth and internal promotion
• Leadership development opportunities
• Collaborative and supportive team environment
• Modern hotel operation with advanced guest technology
• Culture focused on associate success and guest satisfaction

Flexible schedule required, including weekends, holidays, and varied shifts.