Guest Services Agent | Flexible Shifts & Bilingual

Shaner Group; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is seeking a dedicated team member for the AC Hotel Dayton, located in the Water St. District. This hotel offers a vibrant atmosphere with views of the Dayton Dragons baseball stadium.

The role includes welcoming guests, resolving complaints, ensuring satisfaction, and processing payments. Ideal candidates should possess a high school diploma and customer service experience, with hotel experience being a plus. Bilingual skills and knowledge of local attractions are desirable.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Generate, print, and distribute daily reports to designated departments.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Shaner Hotels is seeking a dedicated team member for the AC Hotel Dayton, located in the Water St. District. This hotel offers a vibrant atmosphere with views of the Dayton Dragons baseball stadium.

The role includes welcoming guests, resolving complaints, ensuring satisfaction, and processing payments. Ideal candidates should possess a high school diploma and customer service experience, with hotel experience being a plus. Bilingual skills and knowledge of local attractions are desirable.