Hotel Front Desk / Guest Service Rep

Raymond Management Company; Liberty Township (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Bereavement leave

Jury duty pay

Hotel room discounts

Referral bonuses

Volunteer time off

Employee assistance program

Health insurance

401(k) with company contribution

Job summary

Raymond Management Company is seeking a Guest Service Representative for the AC Hotel – Cincinnati at Liberty Center in Liberty Township, OH. The role offers a starting wage of $15.00–$16.00 per hour, with wage increases at 30, 60, and 90 days, and a full-time shift schedule from 3pm to 11pm, including weekends.

As the first point of contact, you will welcome guests, assist with check-in/check-out, manage reservations, and collaborate with Housekeeping, Maintenance, and Sales to ensure smooth

Qualifications

• Guest service experience is preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and guest-relations skills.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle guest requests and inquiries with professionalism.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Process payments and manage room assignments.
• Maintain a welcoming and organized front desk area.

Skills

Guest service

Front desk

Customer service

Hospitality

Job description

AC Hotel – Cincinnati at Liberty Center
7505 Gibson Street
Liberty Township, OH 45069, USA

Description

Position: Guest Service Representative / Front Desk
Starting Salary Range: $15.00-$16.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Full-Time
Shift: Second shifts from 3pm - 11pm and weekends are required
Application Deadline: August 28, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer:

• Team Culture: We work as a team and take pride in supporting each other every day
• Training and Growth: We provide on-the-job training and support career growth within the company
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits for Full-Time Teammates:

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What You’ll Do:

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For:

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, we manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.