Front Desk Agent | Dayton Fairfield Inn Water Street

Shaner Hotels; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Opportunities for advancement

Employee hotel discounts

Supportive team environment

Job summary

Fairfield Inn & Suites Dayton is seeking a dependable, customer-focused Front Desk Agent/Night Auditor to join our team in a full-time role. This position combines daytime front desk shifts with overnight night audit shifts, providing a consistent full-time schedule for the right candidate.

If you enjoy delivering exceptional guest service, thrive in a fast-paced environment, and are comfortable working a flexible schedule, we'd love to meet you!

Qualifications

• Experience in front desk or customer service preferred.
• Night audit experience a plus.
• Excellent communication and problem-solving skills.
• Basic computer skills and attention to detail.
• Reliable attendance and punctuality.
• Ability to work independently during overnight shifts.
• Flexible availability, including weekends and holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer phones and assist with reservations and guest inquiries.
• Handle guest requests and resolve concerns promptly.
• Process payments and maintain accurate records.
• Perform nightly audit procedures, balancing daily transactions and preparing reports.
• Ensure the lobby and front desk remain clean, organized, and welcoming.
• Follow hotel policies and brand standards while providing outstanding hospitality.

Skills

Communication

Problem-solving

Job description

Fairfield Inn & Suites Dayton is seeking a dependable, customer-focused Front Desk Agent/Night Auditor to join our team in a full-time role. This position combines daytime front desk shifts with overnight night audit shifts, providing a consistent full-time schedule for the right candidate.

If you enjoy delivering exceptional guest service, thrive in a fast-paced environment, and are comfortable working a flexible schedule, we'd love to meet you!

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer phones and assist with reservations and guest inquiries.
• Handle guest requests and resolve concerns promptly.
• Process payments and maintain accurate records.
• Perform nightly audit procedures, balancing daily transactions and preparing reports.
• Ensure the lobby and front desk remain clean, organized, and welcoming.
• Follow hotel policies and brand standards while providing outstanding hospitality.

Qualifications

• Previous hotel front desk or customer service experience preferred (but willing to train the right candidate).
• Night audit experience is a plus.
• Strong communication and problem-solving skills.
• Basic computer skills and attention to detail.
• Reliable attendance and punctuality.
• Ability to work independently during overnight shifts.
• Flexible availability, including weekends and holidays.

Schedule

• Full-time (approximately 40 hours per week)
• Combination of day, evening, and overnight shifts
• Weekend and holiday availability required

Benefits

• Competitive hourly pay
• Paid training
• Opportunities for advancement
• Employee hotel discounts
• Supportive team environment

If you're passionate about hospitality and want to build your career with a respected hotel brand, we'd love to hear from you!