Front Desk Supervisor: Lead Guest Experience & Growth

Shaner Hotels; Dayton (OH); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Career growth opportunities

Leadership development

Collaborative team environment

Advanced guest technology

Job summary

Shaner Hotels invites applications for a Front Desk Supervisor at the AC Hotel Dayton in the Water St. District, Dayton, OH. This role supports guest arrivals, check-ins, and departures, coordinates with Housekeeping and Engineering, and uses hotel tech to ensure smooth operations and guest satisfaction.

The ideal candidate has strong communication, problem-solving skills, and is flexible to work varied shifts; growth opportunities and a collaborative environment are emphasized.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles preferred.
• Ability to learn and use hospitality tech platforms.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome guests and provide an exceptional arrival and departure experience.
• Process check-ins, check-outs, and payments accurately.
• Respond to guest requests and resolve concerns professionally.
• Communicate effectively with Housekeeping, Engineering, and other hotel departments.
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools.
• Assist with daily reports, room status updates, and operational tasks.
• Help create memorable experiences that encourage guests to return.

Skills

Excellent communication

Problem-solving

Team player

Tech savvy

Flexible schedule

Education

High school diploma or equivalent

Job description

Shaner Hotels invites applications for a Front Desk Supervisor at the AC Hotel Dayton in the Water St. District, Dayton, OH. This role supports guest arrivals, check-ins, and departures, coordinates with Housekeeping and Engineering, and uses hotel tech to ensure smooth operations and guest satisfaction.

The ideal candidate has strong communication, problem-solving skills, and is flexible to work varied shifts; growth opportunities and a collaborative environment are emphasized.