Front Desk Supervisor – Charlotte Ballet

Arts & Science Council; Charlotte, Northern (NC, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision and life 보험

Generous PTO and paid holidays

403(b) matching contribution

Discounted performances

Internal growth opportunities

Volunteer opportunities in the arts

Job summary

Charlotte Ballet in Charlotte, NC, seeks a Front Desk Supervisor for the Academy. The role typically covers the morning shift, 8:30AM–4:30PM, Monday through Friday, on-site.

You will manage front desk operations, greet visitors, and coordinate administrative tasks to support programs and events. Qualified candidates have 2–3 years’ customer-facing experience, ability to lead a small team, strong organization, and excellent communication.

Qualifications

• 2-3 years’ experience in a customer-facing and engagement role.
• Experience managing a small team in a customer service capacity.
• Strong organizational skills, attention to detail, ability to manage multiple priorities, ambassador of Charlotte Ballet values, computer and systems knowledge.
• Ability to motivate and inspire others.

Responsibilities

• Monitor main entrance and exit; grant visitor access through secured entry system.
• Serve as the primary contact for internal departments and patrons; manage front desk communications.
• Coordinate and manage Front Desk operations and schedules; assist with recruitment and training.
• Handle registration, waitlists, and payments; respond to patron inquiries and escalate when needed.
• Oversee mail, deliveries, and front desk environment; maintain a professional reception area.

Skills

Customer-facing experience

Team leadership

Organizational skills

Attention to detail

Communication

Computer and systems knowledge

Motivation and inspiration

Job description

Founded in 1970, Charlotte Ballet is known for its strong dancers and versatile repertoire, ranging from classical ballet to bold, contemporary works. The company’s professional dancers annually present performances in Charlotte, N.C., during a season spanning from October to June. The Company is also rebuilding our reputation as a distinct voice within the dance field through touring strategies that reach and diversify dance audiences beyond Charlotte. Charlotte Ballet Academy trains students annually and the company has nationally recognized educational and community programs.

Charlotte Ballet operates the Patricia McBride and Jean-Pierre Bonnefoux Center for Dance in uptown Charlotte. The Center for Dance houses administrative and rehearsal spaces, as well as a 200-seat theater. Our vision is fueled by creativity with a commitment to diversity, equity and access to education and expression. We inspire individuals and communities to explore the boundless potential of the imagination. We value Community, Equity & Inclusion, Respect, Integrity, Creativity and Excellence.

Job Description

Front Desk Supervisor

Department

The Academy

Reports To

Manager of Academy Engagement

Status

Full-Time, Non Exempt

Position Summary

Typically, the Front Desk Supervisor has the morning shift from 8:30AM-4:30PM, Monday through Friday. This may adjust depending on scheduling needs.

Security & Facility Oversight

• Monitor main entrance and exit; grant visitor access through secured entry system.
• Request students to check in at the front desk upon arrival.
• Monitor student pick-up procedures as evening classes conclude to ensure student safety.
• Serve as the initial point of contact for walk-up visitors and direct them appropriately.
• Maintain a clean, organized, and professional reception area.
• Accept deliveries and sort incoming mail.

Administrative & Front Desk Operations

• Serve as the primary point of contact for internal departments, communicating relevant program, event, and operational information to Front Desk Representatives.
• Coordinate and manage special projects for Academy staff.
• Manage Adult Drop-In registration, waitlists, and payment processing.
• Write and distribute staff newsletters to communicate key updates and information.
• Develop, maintain, and update the Front Desk Operations Binder, including ActiveNet procedures and Academy policies.
• Assist with administrative functions in ActiveNet, including updating customer profiles, adding skills, and providing class rosters to instructors.
• Act as the first point of contact for patron concerns and inquiries, escalating issues as needed.
• Manage and respond to [emailprotected] emails, directing inquiries to the appropriate departments.
• Answer the Charlotte Ballet main phone line, forward calls, and relay messages.
• Take messages and direct questions to the appropriate department or employee.
• Address general questions from patrons, students, parents, and visitors.
• Create and manage weekly schedules for all part-time Front Desk Representatives.
• Assist with the recruitment, onboarding, and training of Front Desk staff.
• Support other departments with administrative and operational projects as approved by the Academy Experience Manager (e.g., assisting with costume organization, performance preparation, and supply management).

Qualifications Experience

• 2-3 years’ experience in a customer-facing and engagement role
• Experience managing a small team in a customer service capacity
• Strong organizational skills, attention to detail, ability to manage multiple priorities, exceptional ambassador of Charlotte Ballet values, computer and systems knowledge
• Ability to motivate and inspire others

This role is in the office on site at Charlotte Ballet.

Compensation Range

$17 hourly

• Medical, dental, vision and life insurance
• Generous PTO and paid holidays
• 403(b) matching contribution
• Discounted performances
• Internal opportunities for growth and development
• Volunteer opportunities within the arts community