Receptionist

Houston Ballet Company; Houston, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Houston Ballet is seeking a part-time receptionist for the Center for Dance in Houston, TX. The role focuses on greeting visitors, handling a multi-line switchboard, and supporting general front-desk operations.

The position requires flexible hours (Fridays, Saturdays, Sundays) with shifts varying across the weekend. Proficiency with basic computer tools and strong communication skills are essential to provide excellent guest service.

Qualifications

• Interpersonal skills to greet guests and handle inquiries clearly.
• Ability to manage multiple phone lines and direct calls efficiently.
• Bilingual in Spanish and English is a plus and can aid communication.

Responsibilities

• Welcome visitors and determine their needs.
• Answer and route incoming calls and announce visitors.
• Distribute mail and manage deliveries for the Center for Dance.
• Maintain lobby area and assist with badge check-in and sign-in processes.

Skills

Customer service

Switchboard operation

Bilingual Spanish/English

Tools

MS Office

Email/CRM basics

Job description

Job DetailsJob Location: Houston Ballet - Headquarters - Houston, TX 77002Come work with us at Houston Ballet!

Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

Your Passion. Our Stage.

Visit:www.houstonballet.orgfor more information.

Summary

Serve as receptionist and switchboard operator for Houston Ballet’s Center for Dance.

Part-time (Hours vary; primarily needed Fridays 7:30 AM–3:00 PM, Saturdays 7:30 AM–5:00 PM, and Sundays 9:00 AM–5:00 PM.)

Essential Duties and Responsibilities

• Act as an official greeter for everyone entering the Center for Dance and determine the needs of guests
• Follow HB’s established COVID-19 protocols to screen visitors
• Sign in guests and prepare badges for each individual
• Announce by phone the name of the guestto a specific individual or department
• As requested by employee or department: either ask that the guest wait in the lobby or escort the guest to the elevator and provide instruction on finding the individual or department
• Answer all incoming calls and forward to appropriate employee
• Respond to requests for information from incoming callers if possible or transfer them to individual departments for additional information
• Pick up mail daily
• Distribute all mail to appropriate mail boxes and notify individuals or departments of any deliveries
• Schedule Federal Express pickups as required
• Monitor shortages from vending machines on the first floor and keep records
• Unlock and open front and rear gates
• Unlock and open Physical Therapy Room and Coat Room

Qualifications

Minimum Required Qualifications

• Ability to interact with people.
• Ability to use a switchboard and handle multiple incoming lines.

Desirable Qualifications

• Bilingual speaking proficiency in Spanish/English

Computer Skills

Proficient personal computer skills including electronic mail, record keeping, routine database activity and processing systems, word processing, spreadsheet, graphics, etc.

Competencies

• Organization/Planning– Develops clearly defined, realistic, measurable objectives that are consistent with the company’s objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.
• Job Knowledge/Compensation– Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or certification requirements and have the compensation for your expertise.
• Communication– Communicates effectively in wring and verbally; expresses complex ideas in simple terms. Clearly and concisely expresses in individual or group situations. Comprehends and processes information and responds to communication form others. Communicates, empathizes, uses diplomacy, influences, and gains cooperation. Interacts effectively across functions and levels of the company.
• Flexibility/Adaptability– Admits and corrects mistakes; ensures the integrity of work. Accepts constructive criticism or responsibility for outcomes. Effectively responds to change. Adjusts to and accepts changes in direction and priorities. Sees changes in the business or work environment, understands implications and adjusts priorities as needed on short notice.

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Moderate noise (examples: business office with computers and printers, light traffic)

Hours vary. Shifts will fall withinthese timeframes: Monday – Friday 7:30am-9pm, Saturdays 7:30am-5:00pm, Sundays 9am-5pm.

Inclusion, Diversity, Equity and Access Statement

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Join us, together we are Houston Ballet.

Core Values

• EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
• ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
• DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.
• COLLABORATIVE: We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.
• PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.