Dance Academy Front Desk & Guest Services

Arts & Science Council; Charlotte, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Charlotte Ballet Academy is seeking a part-time Front Desk Receptionist to greet visitors, manage sign-in and payments, and deliver excellent customer service in a welcoming and professional setting.

Role includes answering phones, routing inquiries, processing registrations, and handling mail and deliveries, with shifts ranging from 3.5 to 8 hours. Work on-site, with early mornings and afternoon/evening coverage as needed.

Qualifications

• Passion for dance, arts and entertainment.
• 1 year experience working in customer engagement and customer facing role.
• Strong communication skills, diplomacy, positive example of Charlotte Ballet values, computer proficiency, ability to handle multiple functions at one time, comfortable supporting multiple stakeholders.

Responsibilities

• Display and update lobby digital signage as directed.
• Monitor and respond to inquiries received through [e-mail], directing communications as appropriate.
• Greet visitors, facilitate building access through the secured entry system, and ensure guests check in at the front desk.
• Answer and route phone calls, messages, and inquiries in a professional and courteous manner.
• Respond to general questions from students, families, patrons, and visitors.
• Accept deliveries, announce visitors, and distribute incoming mail and packages.
• Process payments, registrations, forms, sales transactions, and other front desk transactions in accordance with Charlotte Ballet and Academy procedures.
• Complete data entry, records maintenance, mailings, and other administrative support tasks as assigned.
• Monitor lobby activity to help maintain a safe, welcoming, and professional environment.
• Maintain a clean, organized, and professional reception area.
• May include Adult Drop-In class check-in and registration, mail distribution, and closing duties.
• May include walk-up sales, receipt of Academy payments and forms, support during peak student/family traffic, and opening duties.
• Perform other administrative, operational, and customer service duties as assigned.

Job description

Charlotte Ballet Academy is seeking a part-time Front Desk Receptionist to greet visitors, manage sign-in and payments, and deliver excellent customer service in a welcoming and professional setting.

Role includes answering phones, routing inquiries, processing registrations, and handling mail and deliveries, with shifts ranging from 3.5 to 8 hours. Work on-site, with early mornings and afternoon/evening coverage as needed.