Front Desk Receptionist – Charlotte Ballet

Arts & Science Council; Charlotte, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Charlotte Ballet Academy is seeking a part-time Front Desk Receptionist to greet visitors, manage sign-in and payments, and deliver excellent customer service in a welcoming and professional setting.

Role includes answering phones, routing inquiries, processing registrations, and handling mail and deliveries, with shifts ranging from 3.5 to 8 hours. Work on-site, with early mornings and afternoon/evening coverage as needed.

Qualifications

• Passion for dance, arts and entertainment.
• 1 year experience working in customer engagement and customer facing role.
• Strong communication skills, diplomacy, positive example of Charlotte Ballet values, computer proficiency, ability to handle multiple functions at one time, comfortable supporting multiple stakeholders.

Responsibilities

• Display and update lobby digital signage as directed.
• Monitor and respond to inquiries received through [e-mail], directing communications as appropriate.
• Greet visitors, facilitate building access through the secured entry system, and ensure guests check in at the front desk.
• Answer and route phone calls, messages, and inquiries in a professional and courteous manner.
• Respond to general questions from students, families, patrons, and visitors.
• Accept deliveries, announce visitors, and distribute incoming mail and packages.
• Process payments, registrations, forms, sales transactions, and other front desk transactions in accordance with Charlotte Ballet and Academy procedures.
• Complete data entry, records maintenance, mailings, and other administrative support tasks as assigned.
• Monitor lobby activity to help maintain a safe, welcoming, and professional environment.
• Maintain a clean, organized, and professional reception area.
• May include Adult Drop-In class check-in and registration, mail distribution, and closing duties.
• May include walk-up sales, receipt of Academy payments and forms, support during peak student/family traffic, and opening duties.
• Perform other administrative, operational, and customer service duties as assigned.

Job description

Founded in 1970, Charlotte Ballet is known for its strong dancers and versatile repertoire, ranging from classical ballet to bold, contemporary works. The company’s professional dancers annually present performances in Charlotte, N.C., during a season spanning from October to June. The Company is also rebuilding our reputation as a distinct voice within the dance field through touring strategies that reach and diversify dance audiences beyond Charlotte. Charlotte Ballet Academy trains students annually and the company has nationally recognized educational and community programs.

Charlotte Ballet operates the Patricia McBride and Jean-Pierre Bonnefoux Center for Dance in uptown Charlotte. The Center for Dance houses administrative and rehearsal spaces, as well as a 200-seat theater. Our vision is fueled by creativity with a commitment to diversity, equity and access to education and expression. We inspire individuals and communities to explore the boundless potential of the imagination. We value Community, Equity & Inclusion, Respect, Integrity, Creativity and Excellence.

Job Description

Front Desk Receptionist

Department

The Academy

Reports To

Manager of Academy Experience

Status

Part-time, non-exempt

Position Summary

Morning shifts

(examples: 9:00 a.m.–1:00 p.m., 11:00 a.m.–4:00 p.m.)

Afternoon/Evening shifts

(examples: 1:00 p.m.–5:00 p.m., 3:30 p.m.–8:30 p.m.)

Part-time, flexible schedule with shifts ranging from 3.5–8 hours, based on organizational needs. This may adjust depending on scheduling needs.

• Display and update lobby digital signage as directed.
• Monitor and respond to inquiries received through [e-mail], directing communications as appropriate.
• Greet visitors, facilitate building access through the secured entry system, and ensure guests check in at the front desk.
• Answer and route phone calls, messages, and inquiries in a professional and courteous manner.
• Respond to general questions from students, families, patrons, and visitors.
• Accept deliveries, announce visitors, and distribute incoming mail and packages.
• Process payments, registrations, forms, sales transactions, and other front desk transactions in accordance with Charlotte Ballet and Academy procedures.
• Complete data entry, records maintenance, mailings, and other administrative support tasks as assigned.
• Monitor lobby activity to help maintain a safe, welcoming, and professional environment.
• Maintain a clean, organized, and professional reception area.
• May include Adult Drop-In class check-in and registration, mail distribution, and closing duties.
• May include walk-up sales, receipt of Academy payments and forms, support during peak student/family traffic, and opening duties.
• Perform other administrative, operational, and customer service duties as assigned.

Qualifications & Experience

• Passion for dance, arts and entertainment
• 1 year experience working in customer engagement and customer facing role
• Strong communication skills, diplomacy, positive example of Charlotte Ballet values, computer proficiency, ability to handle multiple functions at one time, comfortable supporting multiple stakeholders

This role is in the office on site at Charlotte Ballet.