Lead Spa Receptionist

The Lodge at Whitefish Lake; Whitefish (MT); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Discounted rooms ($50)

Spa discounts

Restaurant discounts

Retail discounts

Job summary

The Lodge at Whitefish Lake, Averill Hospitality, seeks a Lead Spa Receptionist to join our Spa team. You will greet guests, check in/out, process payments, schedule spa reservations, and assist the retail and beverage service.

This full-time position offers a competitive hourly wage of $22, paid holidays, benefits, and discounts on rooms, spa, restaurant, and retail. Weekend and holiday availability required; 30–40 hours weekly.

Qualifications

• Must be able to communicate clearly and empathetically.
• Polished customer service and composure.
• Willingness to learn booking and operational software.
• Ability to adapt to changing environment and unexpected changes.
• Willingness to work weekends and holidays as needed.
• Ability to work 30-40 hours per week.

Responsibilities

• Check-in and check-out of spa guests in a courteous, accurate manner.
• Process payments according to hotel requirements.
• Provide information about spa and hotel amenities.
• Schedule spa reservations and manage bookings.
• Track and restock retail inventory; monitor sales.
• Assist Spa Director and maintain spa cleanliness.

Skills

Customer service

Communication

Booking software

Problem solving

Flexibility

Weekend availability

Time management

Job description

Overview

Lead a team of professionals to be the welcoming faces of our sanctuary. You will orchestrate the luxury wellness experience, setting a tone and standard of pure relaxation and unparalleled hospitality from the moment our guests arrive. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

$22 hourly

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Lead Spa Receptionist to work with our Spa team.

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE

As a Spa Receptionist, you will orchestrate a luxury relaxation experience and outstanding customer service. Your duties include greeting guests/visitors, checking them in and out of spa, processing payments, making reservations for spa, and answering inquiries. The receptionist is also responsible for retail center and sales.

MAIN DUTIES AND RESPONSIBILITIES

• Accurate, courteous, and efficient check-in and check-out of spa guests.
• Process all payments according to established hotel requirements.
• Provide information for guests and visitors about our spa and hotel’s amenities.
• Schedule spa reservations.
• Tracking of retail (commission structure/incentives).
• Restocking and inventory of retail.
• Assistance to the Spa Director.
• Monitor basic cleanliness of spa.
• Close retail sales and make changes accurately when needed.
• Serve complimentary beverages to guests.

Specific Job Knowledge, Skills And Ability

• Ability to communicate clearly and empathetically.
• Polished customer service and composure.
• Willingness to learn our booking and operational software.
• Effort to adapt and problem-solve unexpected changes.
• Willingness to adapt to a changing environment.
• Willingness to work weekends and holidays as needed.
• Ability to work 30-40 hours per week.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full-time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.