Front Desk Supervisor

Acqualina Resort & Residences on the Beach; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Program

Paid Holidays and Vacation

Tuition Reimbursement

Employee Parking & Meals

Job summary

Acqualina Resort & Residences on the Beach is seeking a Front Desk Supervisor to oversee all front desk functions in accordance with hotel standards. You will direct staff and uphold a service philosophy that guides daily operations in a luxury beachfront setting.

You will report to the Front Desk Manager and supervise Front Desk Agents, Bell/Door, PBX, Reservations and Concierge staff. Strong English skills and prior cashiering experience are required.

Qualifications

• High school graduate or equivalent; some college.
• Fluency in English (verbal and written).
• Compute basic arithmetic; cost controls knowledge; yield management familiarity.
• Ability to prioritize, organize, and work with minimal supervision.
• Strong guest-service orientation and teamwork.

Responsibilities

• Manage all aspects of Front Desk functions following hotel standards and service philosophy.
• Direct staff and supervise Front Desk Agents, Bell/Door, PBX, Reservations and Concierge teams.
• Collaborate with Front Desk Manager and other departments; maintain professional guest relations.
• Input/access information in property management systems; uphold confidentiality of guest data.

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW:

Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

REPORTS TO:

Front Desk Manager.

SUPERVISES:

Front Desk Agents, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and Public Areas.

KEY RELATIONSHIPS:

• Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering.
• External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers.

QUALIFICATIONSEssential:

• High school graduate or equivalent vocational training certificate, some college.
• Previous experience in cashiering.
• 2 years experience as a Front Desk Supervisor, preferably a style hotel.

• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.
• Familiarity with yield management and cost controls.
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.

• Input and access information in the property management system/computers/point of sales system.

Desirable:

• College degree.
• Fluency in a second language, preferably .
• Certification in CPR.
• Previous supervisory experience.
• Ability to suggestively sell.
• Previous guest relations training.

PHYSICAL ABILITIES Essential:

• 1. Exert physical effort in transporting 20 pounds
• 2. Endure various physical movements throughout the work areas.
• 3. Remain in stationary position throughout work shift.
• 4. Satisfactorily communicate with guests, management and co-workers to their understanding.