Front Desk Supervisor

Volunteers of America-Greater New York; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Retirement plan

Paid Time Off

Job summary

Volunteers of America-Greater New York is seeking a Front Desk Supervisor for University Family Residence in Bronx, NY. The role directs front desk staff, ensures policy adherence, and handles documentation and incident management to support residents and staff.

The position requires a high school diploma or GED with at least one year in a related social services setting, strong interpersonal skills, basic computer knowledge, and relevant safety certifications to meet site regulatory mandates.

Qualifications

• High school diploma or GED with one year of relevant experience in a social services setting.
• Excellent interpersonal skills and basic computer knowledge.
• Certifications in security, CPR/First Aid, and Fire Safety (F-80) required.

Responsibilities

• Directs all front desk staff activities to ensure adherence to policy and procedures.
• Ensure proper documentation of front desk activities.
• Provide emergency assistance to residents as needed and supervise incident management system.
• Monitor building safety.
• Conduct rounds at residence as assigned.

Skills

Interpersonal skills

Basic computer knowledge

Education

High school diploma or GED

Security, CPR/First Aid, and Fire Safety certifications

Job description

Position: Front Desk Supervisor

The Front Desk Supervisor coordinates the operation of the program during the assigned shift.

University Family Residence is a transitional family shelter where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/transitional-housing

Location: Bronx, NY 10452

Minimum Qualifications:

• High school diploma or GED plus one year of relevant experience working in a similar capacity in a social services setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security, CPR/First Aid, and Fire Safety (F-80), also required, in accordance with regulatory mandates covering this program site.

Front Desk Supervisor Principal Responsibilities:

• Directs all front desk staff activities to ensure adherence to policy and procedures.
• Ensure proper documentation of front desk activities.
• Provide emergency assistance to residents as needed and supervise incident management system.
• Monitor building safety.
• Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

And much more!