Front Desk Monitor/Emergency Response Coordinator

Voa Gny; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

VOA is seeking a Front Desk Monitor/Emergency Response Coordinator in the Bronx, NY. The role greets visitors, manages sign-in logs, routes deliveries, and supports residents while maintaining security at the front desk.

The position also involves crisis intervention and following established emergency procedures, including routine rounds of the residence. A high school diploma is preferred, with the VOA covering certification costs.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner; efficient and firm at a busy front desk/security operation.
• Ability to perform diverse tasks while maintaining confidentiality.

Responsibilities

• Greet visitors and direct or announce arrivals to staff or residents.
• Ensure clients sign in/out as required.
• Route mail and deliveries as needed.
• Handle or assist in crisis intervention.
• Follow procedures in emergencies; conduct rounds as assigned.

Skills

Front desk operations

Bell/concierge friendly service

Crisis intervention awareness

Confidentiality handling

Communication with residents

Education

High school diploma or GED

Job description

Position: Front Desk Monitor/Emergency Response Coordinator

The Front Desk Monitor/Emergency Response Coordinator answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Location: Bronx, New York 10453

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certification:

• F-80 certificate required within 90 days of hire – VOA will cover the cost.

Front Desk Monitor/Emergency Response Coordinator Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!