Front Desk Supervisor

Volunteers of America-Greater New York; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading anti-poverty organization as a Front Desk Supervisor at a transitional family shelter in Brooklyn. This role involves coordinating operations, supervising staff, and ensuring safety while providing essential support to residents. Ideal candidates will have experience in social services and strong interpersonal skills.

Benefits

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

Qualifications

• One year of relevant experience in a social services setting.
• Certifications required upon hire: Security License, Fire Guard (F-80).
• Certifications required within 90 days: CPR/First Aid, Fire Guard (F-02).

Responsibilities

• Supervise front desk staff activities to ensure policy adherence.
• Provide emergency assistance and supervise incident management.
• Monitor building safety.

Skills

Interpersonal skills

Basic computer knowledge

Education

High school diploma or GED

Tools

Security License

Fire Guard (F-80)

Job description

Join to apply for the Front Desk Supervisor role at Volunteers of America-Greater New York.

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County, including emergency, transitional, and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are seeking new talent for the following position:

Position: Front Desk Supervisor

The Front Desk Supervisor coordinates the operation of the program during the assigned shift.

Program: Stockholm Family Residence is a transitional family shelter where residents learn essential skills to meet everyday challenges. To learn more about the program, visit: https://www.voa-gny.org/transitional-housing

Location: Brooklyn, NY 11221

Minimum Qualifications:

• High school diploma or GED preferred.
• One year of relevant experience in a social services setting.
• Good interpersonal skills and basic computer knowledge.

Certifications:

Required upon hire:

• Security License
• Fire Guard (F-80)

Certifications required within 90 days of hire (VOA covers the cost):

• CPR/First Aid
• Fire Guard (F-02)

Principal Responsibilities:

• Supervise front desk staff activities to ensure policy adherence.
• Ensure proper documentation of activities.
• Provide emergency assistance and supervise incident management.
• Monitor building safety.
• Conduct rounds at the residence as assigned.

Benefits:

Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, visit: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!