Guest Services Supervisor

ZipRecruiter; Scottsdale (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Remote Guest Services Supervisor to oversee daily operations and enhance guest satisfaction at the front desk. This role involves supervising staff, handling guest concerns, and ensuring smooth communication between various departments. Join a supportive team with competitive pay and benefits.

Benefits

Health, dental, and vision insurance options

Paid time off and holiday pay

Employee discounts on accommodations and services

Training and professional development opportunities

Collaborative and supportive team environment

Qualifications

• 2+ years of experience in a supervisory or leadership role in hospitality or customer service.
• Ability to lead a team and create a positive work environment.
• Strong customer service skills with a focus on guest satisfaction.

Responsibilities

• Supervise and guide front desk staff, ensuring smooth daily operations.
• Handle guest inquiries, complaints, and requests promptly.
• Coordinate with other departments to meet guest needs.

Skills

Communication

Problem-solving

Organizational skills

Customer service

Education

High school diploma or equivalent

Degree in Hospitality Management or related field

Tools

Hotel management systems

Reservation software

Microsoft Office

Job description

Job DescriptionJob Description

Job Title: Remote Guest Services Supervisor

Hourly Pay: $20 - $35/hour

Summary:

We are seeking a highly motivated Guest Services Supervisor to lead and supervise our front-line team, ensuring an exceptional experience for every guest. In this role, you will oversee daily operations at the front desk, handle guest concerns, and ensure smooth communication between various departments. If you have a passion for hospitality and exceptional customer service, we invite you to apply.

Job Responsibilities

• Supervise and guide front desk staff, ensuring smooth daily operations and high service standards
• Handle guest inquiries, complaints, and requests promptly, maintaining a high level of customer satisfaction
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Train and onboard new team members, ensuring adherence to company policies and procedures
• Monitor front desk activity, ensuring that all guest check-ins, check-outs, and reservations are processed efficiently
• Maintain guest records, including billing, preferences, and special requests, ensuring accuracy and privacy
• Handle and resolve escalated guest issues or complaints with professionalism and empathy
• Assist with scheduling and delegating front desk responsibilities to ensure proper coverage
• Ensure front desk area is clean, organized, and welcoming for all guests

Qualifications

• High school diploma or equivalent required; a degree in Hospitality Management or related field is
• 2+ years of experience in a supervisory or leadership role in hospitality or customer service

• Excellent communication, problem-solving, and organizational skills

• Ability to lead a team and create a positive work environment

• Strong customer service skills with a focus on guest satisfaction

• Comfortable with hotel management systems, reservation software, and Microsoft Office
• Ability to handle multiple tasks and maintain a calm demeanor in a fast-paced environment

Perks & Benefits

• Competitive hourly pay: $20 - $35

• Health, dental, and vision insurance options

• Paid time off and holiday pay

• Employee discounts on accommodations and services

• Training and professional development opportunities

• Collaborative and supportive team environment