Front Desk Supervisor

AvalonBay Communities; City of Yonkers (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

AvalonBay Communities seeks a Front Desk Supervisor to lead the concierge operations at their premier apartment community. This role focuses on enhancing customer experiences and managing a dedicated team to maintain luxury living standards. Ideal candidates should possess multifamily experience, supervisory skills, and a passion for customer service. Join us and redefine apartment living with a commitment to excellence.

Benefits

Comprehensive health, dental, and vision benefits

401(k) with company match

Tuition reimbursement

Employee stock purchase plan

20% discount on apartment homes

Qualifications

• 1-3 years of multifamily or related experience required.
• 1+ years of supervisory or training experience needed.
• Proficiency in administrative software essential.

Responsibilities

• Oversee concierge desk operations and manage resident relations.
• Train and lead concierge team to ensure excellence.
• Handle escalated resident issues and collaborate with management.

Skills

Customer Service

Management

Team Leadership

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Overview

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

AvalonBay Communities is searching for a Front Desk Supervisor, a true leader in Customer Service who will spearhead our concierge desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!

The Front Desk Supervisor is responsible for the overall management of the concierge desk at one of our top-of-the-line apartment communities. You will be tasked with overseeing all aspects of the front desk, from resident relations to partnering with our maintenance teams and leasing teams, as well as ensuring smooth flow of traffic through the lobby. The Front Desk Supervisor will also handle escalated resident issues and work with the Community Manager and Maintenance Manager as a liaison to provide resolutions. Your leadership skills will be utilized to create a better place to live and a top place to work.
• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Manage a team of concierge to ensure residents and prospects have an exceptional experience at all hours
• Oversee temporary help and vendor relations
• Provide coaching and counseling for team and individual development
• Handle escalated resident issues and work with the Community Manager and Maintenance Manager as a liaison to provide resolutions.
• Training new and existing concierge

The schedule will be Sunday - Wednesday from 7am to 3pm, and Thursday from 9am to 5pm, with the ability to work with and train staff during weekday, evening, overnight and weekend shifts.

You have….

• Qualified candidates will have 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer: Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values -A Commitment to Integrity,A Spirit of Caring, andA Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice https://www.avaloncommunities.com/california-personnel-privacy-notice/