Front Desk Supervisor/ Operations Manager (Some Weekends May Be Required)

TPG Hotels and Resorts; Stillwater (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with Company M​

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels and Resorts in Stillwater, OK is seeking a Front Office Supervisor to lead guest services at the front desk, ensuring smooth check-in/check-out and exceptional guest interactions.

You will train and mentor front office staff, coordinate with other departments, and address issues to uphold high service standards, with flexibility to work evenings and weekends.

Qualifications

• High school diploma required; bachelor\'s in hospitality preferred.
• 1–2 years of supervisory front desk/guest services experience.
• Excellent communication and interpersonal skills.
• Knowledge of hotel management and reservation systems.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns, ensuring prompt resolution.
• Coordinate with other hotel departments to fulfill guest requests.
• Train and supervise front desk agents and front office staff.
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Handle difficult or complex guest situations and escalate as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in implementation of effective strategies to minimize guest complaints.
• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in the onboarding and training of new employees.

Skills

Supervisory experience

Customer service excellence

Communication skills

Problem-solving

Hotel management software

Reservation systems

Education

High school diploma

Bachelor\'s degree in hospitality management

Tools

Front desk software

POS systems

Job description

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

• Guest Services:
• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns, ensuring prompt resolution.
• - Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Staff Supervision:
• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Problem Resolution:
• Handle difficult or complex guest situations and escalates as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in Implementation of effective strategies to minimize guest complaints.
• Training and Development:
• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in the onboarding and training of new employees.

What You Bring

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED