Front Desk Supervisor

Sheraton Nashua; Nashua (NH); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, vision insurance

Job summary

Sheraton Nashua, managed by Delaware North Gaming, is seeking a full-time Front Desk Supervisor in Nashua, NH. Responsibilities include overseeing front desk operations and delivering exceptional guest service, with night shifts from 10:00 PM to 7:00 AM.

The role requires at least 2 years in hospitality, supervisory experience preferred, and fluency in English. MS Office skills and familiarity with property management systems are desirable. Benefits and weekly pay are provided.

Qualifications

• 2+ years in hospitality, front desk experience preferred.
• Prior supervisory experience preferred.
• MS Office proficiency; some experience with property management systems preferred.
• Fluent in English, spoken and written.

Responsibilities

• Train and supervise front desk team to meet quality standards and deadlines; evaluate performance.
• Guide staff in resolving escalated guest issues.
• Implement policies and service standards with management.
• Prepare and issue work schedules and assign duties for office/administrative staff.
• Coordinate with housekeeping.

Skills

Front desk experience

Supervisory experience

MS Office

Property management systems

English fluency

Tools

MS Office

Property management systems

Job description

The opportunity

Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Shift:
10:00 PM to 7:00 AM

Pay

$19.00 – $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
• Implement policies, procedures, and service standards in conjunction with management.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
• Coordinate with the housekeeping department.

More about you

• Must be 21 years of age or older.
• At least 2 years’ experience in hospitality, with front desk experience is preferred.
• Prior supervisory experience preferred.
• Computer literate in MS Office programs; some experience with property management systems preferred.
• Must be fluent in the English language, both spoken and written.
• No college degree required.
• Available to work nights and weekends.

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts.
• Ability to lift up to 30 pounds as needed.

Shift details

Days
Evenings
M-F
Weekdays as needed